Your Questions, Answered

  • Yes, you may shower while wearing the device.

    However, you must not submerge it in water.

    This means:

    • No bathing

    • No swimming

    • No hot tubs

    A quick shower is fine, but avoid direct water pressure on the device.

  • No, do not apply soap directly on the device or electrodes.

    You may wash areas around the device where there are no electrodes.

    Avoid:

    • Soaking the electrodes

    • Washing or scrubbing the device

  • All devices are professionally cleaned and sanitized by our team using manufacturer-approved materials.

    Do not use:

    • Alcohol

    • Lysol

    • Any household cleaners or disinfectants

    These can damage the device and cause visible discoloration. Any damage may affect device performance.

  • The device should be placed:

    • On the left side of your chest

    • Just left of the sternum

    • Below the clavicle (collarbone)

    • Above the nipple

    • Not under the arm

  • The device should be positioned so that the flashing light is facing upward. This ensures proper recording.

  • If you experience severe irritation such as:

    • Intense itching

    • Burning sensation

    You should:

    1. Remove the device and electrodes immediately

    2. Apply an ointment such as Polysporin or any safe skin moisturizer

    3. Avoid scratching the area

    4. Gently massage the area if needed

    Once the skin has recovered:

    1. Wash the area with soap and water

    2. Ensure it is clean and dry

    3. Apply a new set of electrodes

    4. Resume the monitoring

  • No action is required. You do not need to turn it off or on. The device remains on for the entire study duration.

    If possible, make a note in your diary when you remove and reapply the device.

    If you forget, that is completely fine. Our team can interpret the data accordingly.

  • Yes, but with some limitations.

    Allowed activities:

    • Walking

    • Running

    • Cycling

    • Light sports such as tennis

    Avoid:

    • Swimming

    • Boxing

    • Any activity that may damage the device

    Recommendations:

    • Wear a tight t-shirt to keep the device secure.

    • Tuck your shirt into your pants so the device stays protected.

    This helps prevent accidental drops.

  • Avoid dropping the device.

    • A fall can cause internal damage, even if there is no visible issue

    • Always secure the device properly to prevent accidents

    • A green flashing light means the device is working properly.

    • Any pattern or frequency of green flashing is acceptable.

    • As long as it is flashing green, your recording is ongoing.

  • This is completely normal. The device may flash in different patterns or frequencies and does not indicate any issue. Please ignore this and continue your study as usual.

  • If the device is flashing red, please email us at: support@aicardio.ca

    Include a brief description of what you are observing.

    Our team will review and guide you promptly.

  • If the device is not flashing, please observe it continuously for at least one full minute to confirm.

    If there is no flashing at all for over one minute, it may indicate that:

    • The recording has stopped

    • The study has ended early

    • Or there may be a device issue

    If this happens before the expected end of your study, please email us at support@aicardio.ca.

    Our team will respond within 24 hours.

  • Please contact us if:

    • The device does not flash at all for over one minute

    • The device is flashing red

    Otherwise, if the light is green in any pattern, everything is functioning normally.