Your Questions, Answered

Device Setup & Placement

  • The device should be placed:

    • Just left of the center of your chest (sternum)

    • Below your collarbone (clavicle)

    • Above your nipple

    • Not under your arm

  • The device should be positioned so that the flashing light is facing upward.

  • No—please only use the electrodes we provided and do not tape the device itself.

    Tapes can:

    • Leave adhesive residue

    • Damage the device

    If something feels loose or needs adjustment, please follow our instructions or contact us.

Wearing the Device (Daily Use)

  • Yes. Wearing a watch, necklace, or similar jewelry is fine.

  • Yes, you can continue most normal activities.

    Good options:

    • Walking

    • Running

    • Cycling

    • Light sports

    Avoid:

    • Swimming

    • Contact sports (like boxing)

    • Activities that could knock or damage the device

    Helpful tips:

    • Wear a tight t-shirt to keep the device secure

    • Tuck your shirt into your pants to help protect the device

  • Yes. Please avoid:

    • Hot tubs, jacuzzis, saunas, steam rooms, or hot yoga

    • Electric blankets over the device

    • Prolonged direct sun exposure

    Excessive heat can damage both your skin and the device.

  • Travelling within Canada is generally okay.

    However:

    • Do not leave the country with the device or related forms.

    • If flying, keep your requisition and diary with you.

    You can explain to airport staff that you are wearing a medical monitoring device. If unsure, please contact us before traveling.

Showering & Hygiene

  • Yes—quick showers are okay.

    • Do not submerge the device:

    • No bathing

    • No swimming

    • No hot tubs

    • Avoid direct water pressure on the device.

  • Do not apply soap directly on the device or electrodes.

    You may:

    • Wash areas around the device where there are no electrodes

    Avoid:

    • Soaking the electrodes

    • Washing or scrubbing the device

Electrodes & Skin Care

  • The electrodes are designed to last about 3–4 days.

    They may loosen sooner if you:

    • Sweat more

    • Exercise frequently

    • Shower often

    If needed, you may reinforce only the electrodes with skin-safe medical tape.

    Do not tape the device itself.

    You can ask our staff or a pharmacist for suitable tape.

  • If you experience severe irritation such as:

    • Intense itching

    • Burning sensation

    You should:

    1. Remove the device and electrodes immediately

    2. Apply an ointment (e.g., Polysporin or a safe skin moisturizer)

    3. Avoid scratching

    4. Gently massage the area if needed

    Once the skin has recovered:

    1. Wash the area with soap and water

    2. Ensure it is clean and dry

    3. Apply a new set of electrodes

    4. Resume monitoring

Device Lights & Status Indicators

  • A green flashing light means the device is working properly.

    • Any pattern or frequency of green flashing is acceptable.

    • As long as it is flashing green, your recording is ongoing.

  • This is completely normal.

    The device may flash in different patterns or frequencies.
    This does not indicate any issue—please continue your study as usual.

  • If the device is flashing red, please contact us:

  • Observe the device continuously for at least one full minute.

    If there is no flashing for over one minute, it may indicate:

    • The recording has stopped

    • The study ended early

    • A device issue

    If this happens before your study is complete, please email support@aicardio.ca.
    Our team will respond within 24 hours.

  • Please contact us if:

    • The device does not flash for over one minute

    • The device is flashing red

    If the light is green (in any pattern), everything is functioning normally.

  • If the light affects your sleep or comfort, you may place a small piece of electrical tape or masking tape over the light only.

    Avoid:

    • Paper tape

    • Scotch tape

    • Packaging tape or strong adhesives

    These may damage the device.

    You may also ask our staff for a safer option.

Device Handling & Safety

  • No action is required.

    • The device remains on for the entire study

    • You do not need to turn it on or off

    If possible, make a note in your diary when you remove and reapply it

    If you forget, that is completely fine.

  • Avoid dropping the device.

    A fall can cause internal damage, even if there is no visible issue.
    Always keep the device secure.

  • All devices are professionally cleaned and sanitized by our team using manufacturer-approved materials.

    Do not use:

    • Alcohol

    • Lysol

    • Household cleaners or disinfectants

    These can damage the device.

Returning the Device

    1. Remove the device

    2. Place it in the provided pouch

    3. Return the pouch to a designated drop-off box

  • Ideally, return it to the same location where you picked it up.

    If another location was approved in advance, you will be given the address.

  • No, devices must be returned to the drop-off box.

Results & Follow-Up

  • This depends on the type of test and who ordered it.

    • Once the device is returned on time, analysis usually takes up to 2 business days

    • After that, timing depends on the reviewing physician

    In most cases, your doctor receives the results within 3–4 days after device return

    You may then follow up directly with your doctor.